Last Updated: 14th July, 2023
The quote offered is based on the information that you have provided being accurate and true. We reserve the right to amend the offer or cancel the offer should the device not be described accurately as above.
We cannot be held responsible for any device which is lost or damaged in transit to us. You will need to speak with your chosen courier regarding their claim policy.
We reserve the right to withhold payment and destroy any devices which are listed as lost/stolen/insurance claimed/blocked on the CheckMend website. These may be passed on to the authorities to follow up.
The quoted price is only valid up until the valid to date - which is 7 days after the order is placed. The price after this time may change based on the current market value and we reserve the right to change to change the price after the expiration of the valid offer. Goods received after the valid to date are no longer offered that price and a new price based on current market value will be offered.
Items must be free of iCloud and passwords. Any device sent in locked to iCloud or password will be postponed but the valid to date continues. If the device becomes unlocked after this valid to date, the offer may change and we reserve this right to change it.
Please ensure you remove all SIM cards from the phone. We are not able to return any SIM cards sent to us.
We will contact you via email with your confirmed price, whether this is the quoted price or amended in light of testing the device. Please reply to this email confirming the acceptance of this quote and the method you would like payment to be made. Quotes not accepted after 7 working days will be automatically accepted on your behalf. If you don’t accept the offer, the device can be returned to you. Please allow 7 working days for delivery.
When sending back a device due to regrade or change of mind, we do not accept responsibility or liability for loss or damage of goods from third party providers during transit if the device is deemed to have been delivered in the correct manner. In the rare cases that a device does not get delivered as a return we will try our best to assist you. We do recommend on all devices that customers have their own contents insurance to protect them from instances of fraud, damage or stolen goods during transit.
All units are to be unlocked or locked to a UK network. Any unit locked to a foreign network will be classed as not working.
In the case of a console, the item must come complete with all power cables and controllers. Any missing these will be classed as not working.
14.9. Non Original Parts: We reserve the right to reject devices that are fitted with any non original parts.
Your Data - Risks and Precautions
When you send your device to us, you agree to release us from all and any claims, losses or damages with respect to the device, any data stored or contained therein or on any media used in conjunction with the device (whether in the form of personal details, SMS, photos, games, songs or other data (Data)). It is your responsibility to ensure that Data is removed from the device prior to you sending it to us and we accept no responsibility in relation to the security, protection, confidentiality or use of such data.
If your device is functional, we recommend that you delete all personal data from the device prior to sending it to us.
Please note it may not be possible to delete Data directly from a non-functioning device. If you send us a non-functioning device you are therefore accepting the risk that it may still contain Data which may be accessible to any person who repairs the phone. This may include third parties to whom we have sold the device for spare parts.
Please note that while (as stated above) we do not accept any liability in respect of the security, protection, confidentiality or use of Data included on any device, as a matter of practice we do not transfer any device to any third party except on terms which require them to wipe that Data.
You must remove your SIM card prior to sending us your device. You are responsible for cancelling any airtime contract linked to each device. We do not accept liability in the event that a SIM card is sent with a device and airtime charges are then incurred. You shall continue to be responsible for such charges. Any SIM or memory cards received by us are non-returnable.
Selling a mobile phone or device which you do not own may amount to a criminal offence. reboxed support and adhere to the 'Stop Stolen Mobiles Being Recycled' code of practice set by the Home Office and the National Mobile Phone Crime Unit.
We will check the IMEI/Serial number of all mobile phones and devices received on a database of lost and stolen property records to ensure no lost or stolen items are purchased.
If a mobile phone is found to have been lost or stolen or any information comes to light which causes doubt of its ownership we will notify the seller and hold, and not process the sale of the phone for 28 days until we can confirm its status.
Once the ownership of the device has been determined we will process the device accordingly.
If you have received payment from us for a mobile phone which we subsequently become aware of an issue relating to ownership, you agree to immediately reimburse us in full, within 3 business days following a written request by us, for any such payment pending an investigation by us or any law enforcement body into ownership of the mobile phone.
We may disclose seller details to the Police or other authorised bodies for the purpose of investigating or preventing a crime. By agreeing to sell us your phone you agree to us supplying data to the police or other authorised bodies for the purpose of the prevention and detection of crime, arrest and prosecution of offenders or for the recovery of stolen property.
Prices offered on our website are subject to change at any time without notice and include VAT (or other applicable tax).
The price we give you in the Offer to Buy is conditional upon us receiving your phone within 7 days of the date of the offer. If your phone is received after this time we reserve the right to change the Offer Price to the prices current on the date your phone is received.
Phones must be packaged in accordance with our packaging instructions to ensure safe and successful delivery to us.
We offer an option PayPal, Voucher, bank transfer or donation to charity. You will be required to select a payment option when placing each online sell order.
When we receive your phone we will verify the sale by checking the details you supplied. Once verified we will initiate payment using your chosen option.
If your phone is locked to a Google or Apple account when we receive it, we will contact you to request information required to remove such a lock. If you do not respond to such a request within 7 days we will automatically reduce the offer price to zero (£0) which is the default price for locked phones and we will send the device back to you.
If we make a revised offer to you following the receipt of your phone you will have the option to reject such an offer or accept it. If you do reject an amended offer we will return your phone to you. If the return delivery of your phone fails we will automatically process the order at the revised price.
Please make sure that you are happy with the phones functional condition, we will be giving each device a 70 point check and working through all functional tests. In basic terms functionality of a device is:
24. Techscore Grading - Buyback
We have a specific techcheck grading criteria and system to allow us to value a device below is a breakdown of the gradings and score we use to measure the cosmetic condition and value of a device. We reserve the right to amend the offer or cancel the offer should the device not be described accurately as below which covers the functional condition of the device.
5.0 Premium - These devices are perfect and indistinguishable from brand new devices.
4.5 Excellent - These devices look almost like new with only a few light signs of use. Any wear is invisible at arm’s length. Some micro-scratches, and small blemishes are ok.
4.0 Great - These devices have moderate scratches and signs of wear, but no chips, dents, or cracks. This can include small scratches, scuffs, discoloration, and more prominent micro-scratches/swirling. The camera glass/lens must not be damaged.
3.5 Good - These devices present with heavy signs of use, wear and tear. This can include small dents, heavy scratching, scuffing, and discolouration. This does not include any dents, cracks, chips, or chassis damage. The camera glass/lens must not be damaged.
3.0 Value - These devices present heavy wear and tear and may also have more noticeable damage to the battery, charging port, and chassis. These devices can present with small cracks, chips, and dents, as long as the phone is still fully functional with no damage to the LCD/Digitizer. The camera glass/lens must not be damaged.
2.5 Poor - These devices are damaged to the point where they must be refurbished to continue being used - this might mean there are large cracks on the screen, damage to the LCD, significant wear to the battery, and other issues that can easily be fixed by parts replacements.
2.0 DNF - These are devices which are good for scrap value at the most, i.e. bent in half, recovered from the seabed, holes drilled in it, microwaved. Any Chassis Damage (Bending, cracking) or damage to the camera glass/lens is considered to be a 2.0.
For more information, click here
24.1 Cosmetic conditions
When you sell or recycle a phone to us, you'll get a techscore which dictates the price of the device. Obviously, you’ll care about the price more than anything, but the TechScore allows us to ensure there’s no mismatch between what you say your device is, and what our algorithm says.
With our cosmetic descriptions, we are being as descriptive as possible. Naturally, we can't fit all the words on little buttons. So we're not trying to teach anything new but it’s amazing how often people get it wrong so here are some clear information on how we grade cosmetic condition here
Prices offered on our website are subject to change at any time without notice, however, we will always provide a genuine reason in the unlikely event this may happen.
All prices include VAT (or other applicable tax i.e VAT Margin scheme).
Once your order has been placed, the prices quoted are guaranteed for 7days from the date of your order. (This is the date on which we send you a confirmation email and in-turn link to Royal Mail label) If your devices are received after 7days from the Order date, current prices will apply.
25.1 Rejected offers
If you reject an amended offer for your order we will return your device within 7 days with 48hour tracked Royal Mail delivery service (insurance cover for £100).
If you haven’t rejected the offer and there is no contact for 7 days we will automatically process your payment at the amended price.
If you accepted an amended offer for your order (before 4pm), we will process the payment on the same working day. Once you have accepted an offer it can’t be reversed.
We offer an option of bank transfer or PayPal payment. You will be required to select a payment option at point of trade-in/sale to us. To prevent fraud this payment option cannot be changed once the order is placed.
Once we receive your items, we will check that they meet the stated description, and that it meets our terms and conditions. Providing it does, we will make payment to you via bank transfer or PayPal This will happen on the same day of receipt (Monday to Friday, excluding public holidays). Same day payment does not apply if the amended offer is not accepted by the customer before 4pmas this does not allow sufficient processing time.
25.4 Bank Transfer payments
Bank Transfer payments can only be made to the account details given when placing the online order. We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.
25.5. Postage & Packaging
We provide a free of charge Royal Mail 48 click and drop option (which insures your device for £100). Another option is Royal Mail 24 click and drop option for £4.99 (with which your device is insured for up to £750) or DPD collection for £7.99 (which insures your device for up to £750).
Phones and devices must be packaged in a packaging sent by Reboxed through Royal Mail service or packaged on the doorstep when using DPD collection service.
If your phone gets damaged in the post, we won’t cover your losses. We’ll only work out what your phone is worth based on the condition that it’s in when it arrives.
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.
If your device is iCloud or Google account locked we will contact you with instructions on how to remove the lock. If you fail to respond to this email within 7 days we will return the device. If the attempt is failed you the customer must contact Reboxed to arrange a delivery at your own cost. If there is no contact for 14 days we will automatically process the order at the amended price for Activation Locked phones which is £0.
If your device is functional, we highly advise you to delete all of your personal data from the device before sending it to us.
Please remember that by sending your device to us, you agree to release us from all and any claims, losses or damages with respect to the device, any data stored or on any media used in conjunction with the device (whether in the form of personal details, messages, photos, applications,or other data. We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure so far as practicable that Data is removed from the device prior to you sending it to us.
Please note that it might not be possible to delete Data from non-functioning device. If you send us a non-functioning device you are accepting a risk that it may still contain data and it may be accessible to any person who repairs the device. This might include the third parties to whom we have sold the device for spare parts
No biometric data is collected or stored during the TechCheck process
Please ensure you remove your SIM card before sending us your device as we accept no liability in the event that a SIM card is sent with a device and charges are then incurred.For your own safety, we remove and destroy any memory or SIM cards we find, so your info can’t end up in the wrong hands.
Selling a mobile phone or device which you do not own may amount to a criminal offence. The Reboxed supports and adheres to the ‘Stop Stolen Mobiles Being Recycled’ code of practice set by the Home Office and the National Mobile Phone Crime Unit.
We will check the IMEI/Serial number of all mobile phones and devices received on the CheckMEND (www.checkmend.com) database of lost and stolen property records to ensure no lost or stolen items are purchased.
31.1 If a device is flagged in our system as lost, blocked, or stolen then It can’t be returned as part of the home mobile device recycling code of practice. We won’t pay you anything for it.
For more information on the full terms and conditions please visit: http://www.stoprecycledstolenphones.com/documents/cop.pdf
This is a recycling service designed for public/ private use. Although we welcome business trade-ins we reserve the right to terminate any trade-ins on a scale of 3 or more devices which have come from another business or competitor if we see fit to do so. Equally we also reserve the right to terminate any more than 3 devices traded in from one customer or suspected linked customers within 7 days.